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FALLS CHURCH, Va. – A new 24-hour outreach center now provides information and referrals to service members, veterans, their families and others with questions about psychological health and traumatic brain injury.
The program is operated by the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury, which falls under TRICARE Management Activity.
Staff at the center is available by phone around the clock, 365 days a year at (866) 966-1020 and by e-mail at firstname.lastname@example.org.
"We're providing 24/7 support to assist callers with questions regarding psychological health and traumatic brain injury," said Brig. Gen. Loree K. Sutton, director of DCoE. "Getting the best possible information and tools, hassle-free, will empower and strengthen warriors and their families to successfully manage what can be confusing and disturbing circumstances."
The center can deal with everything from routine requests for information about psychological health and traumatic brain injury, to questions about symptoms a caller is having, to helping beneficiaries find the appropriate health care resources.
"If we need to research a question, we'll do the legwork and quickly reconnect with callers," Sutton said. "We welcome feedback on how we can better meet the needs of those we are so privileged to serve."
The DCoE Outreach Center is staffed by health resource consultants and nurses, most with master's degrees.
In addition to answering questions, staffers refer callers to contact centers in other parts of the DoD, other federal agencies and outside organizations, when appropriate. Other contact centers also refer callers to the DCoE Outreach Center.
The center serves members, leaders, veterans and health care providers of all the uniformed services, as well as their families.
DCoE promotes resilience, recovery and reintegration of service members facing psychological health and traumatic brain injury issues and works to advance research, education, diagnosis and treatment of these conditions. More information is available at the DCoe Web site at www.dcoe.health.mil.
Officials remind TRICARE beneficiaries who need help locating and making appointments with behavioral health care providers that there is help.
The Behavioral Health Provider Locator and Appointment Assistance Service is available for active-duty service members and their enrolled family members living in the United States.
Active-duty service members must have a referral from their primary care manager for behavioral health care before calling the MCSC appointment assistance line at (866) 651-4970.
Additional information is available under the mental health and behavior section of the TRICARE Web site at http://tricare.mil/mybenefit.